Location: Iraq (On-site)
Company: Swibit
Employment Type: Full-time
Reports To: Engineering Manager, Platform
About Swibit
Swibit is an AI solutions company operating in the MENA region, the UK, and the US. We specialise in delivering high-end consulting and building scalable digital platforms, AI-powered products, and strategic solutions across sectors such as real estate, marketplaces, logistics, education, and public services.
Our model is global design and local execution — combining international expertise with deep local market understanding to deliver impactful, future-ready solutions.
Role Overview
We are looking for an IT Support Specialist to join our team in Iraq. You will be responsible for maintaining and supporting the organisation's IT infrastructure — including network systems, CCTV, end-user devices, and printers — ensuring smooth day-to-day IT operations, fast issue resolution, and reliable system performance across all departments.
This role sits at the intersection of hands-on technical support and infrastructure reliability. You will be the first line of defence for our users and the backbone of our local IT environment.
Key Responsibilities
Network Infrastructure Support
- Manage and maintain building network infrastructure including wireless access points, network switches, and firewall systems
- Configure and troubleshoot network connectivity issues across the organisation
- Administer and monitor FortiGate Firewall — configuration, rules, VPN setup, and ongoing monitoring
- Manage Cisco switches — VLANs, port configuration, basic troubleshooting
- Ensure stable LAN/WAN connectivity across all departments
CCTV System Support
- Install, configure, and maintain CCTV systems across office and site locations
- Manage and troubleshoot NVR systems, IP/analogue cameras, and UTP cabling
- Ensure continuous recording and system availability at all times
- Perform routine maintenance and camera adjustments as required
End-User Computer Support
- Install and configure Windows operating systems and required software
- Troubleshoot Windows errors, performance issues, and system failures
- Provide technical support for desktops and laptops — hardware and software
- Handle basic hardware troubleshooting (RAM, HDD/SSD, motherboard-level diagnosis)
- Ensure antivirus software and security updates are properly maintained across all devices
Printer & Scanner Support
- Install and configure network and local printers and scanners
- Troubleshoot printing, scanning, and driver issues
- Perform routine printer maintenance — toner replacement, paper jams, cleaning
- Support multifunction devices (print/scan/copy)
User Support & Helpdesk
- Respond to IT support requests promptly and professionally
- Provide on-site and remote support to users across the organisation
- Maintain IT support logs and ticket tracking
- Deliver clear and accessible IT guidance to non-technical users
IT Inventory & Asset Management
- Track all IT equipment — PCs, laptops, printers, and network devices
- Maintain up-to-date records of IT assets
- Assist in procurement planning and replacement cycles as required
Backup & Basic System Support
- Monitor backups for critical systems and flag anomalies
- Support basic server or cloud services where applicable
- Assist in data recovery processes and ensure ongoing data availability
Requirements
Essential
- Based in Iraq (on-site role)
- 2–4 years of professional IT support or systems administration experience
- Solid understanding of networking fundamentals — LAN/WAN, TCP/IP, DNS, DHCP
- Hands-on experience with FortiGate Firewall — configuration, rules, VPN, monitoring
- Experience with Cisco switches — VLANs, port configuration, basic troubleshooting
- Strong knowledge of Windows OS installation, configuration, and troubleshooting
- Experience with CCTV systems — NVR, IP/analogue cameras, cabling
- Proficiency with printer and scanner setup and maintenance
- Basic hardware troubleshooting skills
- Fluency in Arabic and English (spoken and written)
Preferred
- Experience with network monitoring tools
- Familiarity with remote support and helpdesk ticketing systems
- Knowledge of Active Directory or Google Workspace administration
- Exposure to basic server administration (Windows Server or Linux)
- Experience with IT asset management systems
- Understanding of basic cybersecurity practices and endpoint protection
- Familiarity with structured cabling standards and best practices
Tech Stack You'll Work With
| Layer | Technologies |
|---|---|
| Networking | FortiGate Firewall, Cisco Switches, Wireless APs |
| Surveillance | NVR Systems, IP/Analogue Cameras, UTP Cabling |
| End-User | Windows OS, Desktops, Laptops, Printers, Scanners |
| Protocols | TCP/IP, DNS, DHCP, VPN, VLANs |
| OS | Windows 10/11, Windows Server (basic) |
What You'll Gain
- Own the day-to-day IT reliability for an entire organisation
- Exposure to enterprise networking, security, and infrastructure in a live environment
- Close collaboration with an international team of engineers, designers, and AI specialists
- Clear career growth path (IT Support → Senior IT Support → IT Infrastructure Engineer)
- Structured mentorship and access to the Swibit Academy learning programmes
- A fast-paced, ambitious environment where reliability and user experience are first-class priorities
- Competitive compensation with performance-based incentives
How to Apply
Send your CV to [email protected] with the subject line: IT Support Specialist (Iraq)